The following information gives you a clear overview of what happens to your personal data when you visit this website or book an appointment.
Ahmet Köse
kosecom Marketing
Weimarer Straße 29
44577 Castrop-Rauxel
Phone: +49 1567 9188524
Email: office@kosecom.com
Our website uses technically necessary storage for security, appointment booking and your cookie selection. These functions are required to operate the website.
Analytics and marketing technologies are activated only after you explicitly allow them. You can change your selection in the cookie settings or withdraw consent for the future at any time.
To book an appointment, we process the selected time, your name, email address, phone number, language, consent details and technical attribution data. This processing is necessary to prepare and organise the call under Article 6(1)(b) GDPR.
The optional contact lookup assesses only publicly accessible content on the official website you provide and initially displays any details found as suggestions. A website is not required to book. You decide which individual suggestions to use and can correct every value.
The newsletter is sent only if you give separate, voluntary consent. The legal basis is Article 6(1)(a) GDPR. You can withdraw this consent for the future at any time, for example by emailing office@kosecom.com.
Booking data is sent to our configured CRM so availability, confirmation, rescheduling and cancellation can be processed. The public Google Meet link is provided only for a confirmed appointment.
Where the relevant services are configured, appointment and confirmation emails are sent through Resend, while calendar entries including the Google Meet link are created through Google Calendar and Google Meet. The contact and appointment data required for delivery and the call may be processed for these purposes.
Processing outside the EU or EEA cannot be ruled out for these providers. Where this occurs, we rely on the safeguards required by law. Booking data is retained only for as long as necessary for appointment organisation, evidence and legal obligations, after which it is deleted or restricted.
The optional chat answers questions only about AI agents and process automation. When you send a message, the text you enter and the short conversation context required for the response are transmitted server-side to Alibaba Cloud Model Studio in the Asia-Pacific region. Qwen is used through a protected TokenPlan connection.
Voice features are used only during active chat use. For a microphone recording, the audio signal is transmitted server-side to Alibaba Cloud Model Studio, processed specifically as German and sent directly as a chat message. When the chat opens, the greeting is sent to ElevenLabs for speech synthesis. After you send a chat message, Klausi’s response text is also sent automatically and played in the browser. Playback can be stopped in the chat. Microphone recordings are not sent to ElevenLabs.
Neither audio recordings nor generated audio files are stored permanently in our application. A microphone recording stops after no more than 30 seconds. You can use the text chat entirely without microphone or read-aloud features.
We do not link chat messages to booking, CRM, calendar, advertising or analytics data, and we do not permanently store the conversation history in our application. The chat does not require marketing cookies. Providers may process technical connection and security data under their contractual and legal requirements.
Please do not enter passwords, access credentials, health data, customer data or other confidential information. Processing takes place to answer your voluntary request and operate the service securely on the basis of our legitimate interest under Article 6(1)(f) GDPR.
If you explicitly allow marketing technologies, we use the Meta Pixel and Meta Conversions API provided by Meta Platforms Ireland Limited. We use them to measure page views, genuine contact requests, appointment CTA clicks and confirmed appointments so we can assess and improve advertising. The legal basis is your consent under Article 6(1)(a) GDPR.
Browser and server events use the same random event ID so Meta can deduplicate them. Data sent to Meta may include the page path without query parameters, event time, technical connection data, Meta cookies and, for a confirmed booking, email and phone details hashed once on the server. Chat text, free-text process descriptions and unconfirmed form entries are not sent to Meta.
Meta may process data in third countries under the safeguards it provides. You can withdraw consent for the future in the cookie settings at any time. No further Pixel or server events will then be sent, and the website removes its Meta cookies.
If you explicitly allow marketing technologies, we use the OpenAI Ads Pixel and OpenAI Ads Conversions API to measure confirmed appointment bookings as advertising conversions. The legal basis is your consent under Article 6(1)(a) GDPR.
Browser and server events use the same booking event ID so they are not counted twice. Data sent may include the appointment page without query parameters, event time, technical connection data, OpenAI advertising references and email, phone, first name and last name hashed once on the server. Chat text, free-text process descriptions and unconfirmed form entries are not sent to OpenAI Ads.
You can withdraw consent for the future in the cookie settings at any time. No further Pixel or server events will then be sent, and the website removes its OpenAI advertising reference.
For security and to protect confidential content in transit, this website uses SSL/TLS encryption. You can recognise an encrypted connection when the browser address changes from “http://” to “https://”.
For privacy questions, contact us at office@kosecom.com.